Open a Service Ticket

Fill in the details and we will get back to you according to urgency, during business hours.

Dear customers, please note: this is a new form! It saves your basic details (name, phone numbers and device number) on your device to speed up your next ticket.

*Full name

*Main phone Digits only, including the area code, e.g. 0521234567. A number abroad: with the country code, e.g. 251911974067

Secondary phone Optional, but recommended if you have one

*Device number e.g. 1234-01 or 1234-001 (shown on the sticker on the device) I don't have a device number (e.g. a home computer or a mobile phone)

Urgency

*What is the request about? Briefly describe the request, for example: 'No internet in the whole office' or 'Install a printer in room 3'. We prioritize our response based on the description. A request without a clear description will be handled at normal priority, regardless of the urgency selected. This is a recurring fault (it was fixed before, the ticket was closed and the fault came back)

*Verification code

8 + 3 = ?

Enter the result of the sum

Business hours:
Sunday to Thursday, 8:15 to 16:45
Holiday eves, 8:15 to 12:30

Requests received during the last hour of the working day or after business hours will be handled on the next working day, according to urgency.

After submitting, please wait a few seconds for the confirmation that your request was received.

Outside business hours, emergencies should be reported in the shared organizational group chat with us (your organization's managers have access to it), after opening a critical ticket.

Wiser-IT · Service Desk